FAQs

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer

What are your payment options?

We accept three types of major credit cards (MasterCard, Visa, American Express), as well as PayPal and Apple Pay.

What are your shipping rates?

We offer free shipping to all destinations worldwide.

Which countries do you ship to?

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via service@vecoto.com.

Can I deliver to another address, other than my card billing address?

Yes, it is allowed.

How do I use a discount code?

To use a promotional code, please follow these steps:

1. Choose the item you want to order and then click "Checkout" green button

1. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
2. You will see a “Discount” field on the upper right most part of the page 

1. You need to input the discount code and then click apply. You need to check if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

I would like to change my items ordered. What should I do?

Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via service@vecoto.com to request for change.

How can I change my Shipping Address?

Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via service@vecoto.com to request for such changes.

What is your cancellation policy?

Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us via service@vecoto.com  to request for cancellation.

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location.  We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://www.17track.net/en.

What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at service@vecoto.com.  Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

What is your return & exchange policy?

Please refer to our Return Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

How to return your item?

You may contact us at our support channel service@vecoto.com for more information.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.